Listening to Voicemails

Use

You use this procedure to listen to your personal voicemail messages. To listen to queue voicemails, you must have rights to manage queue voicemails.

Administrators define the maximum number of messages saved and displayed in your inbox. When the number of items exceeds the limit, the application saves only the latest items.

The administrators can also define that you receive an SMS notification for a new voicemail message or that a copy of a new voicemail message is sent to you by e-mail as well. The voicemail messages are displayed in your inbox even if you delete the e-mail (that is, they remain in the database).

If you want to delete a voicemail message from the database without entering the inbox, reply to the e-mail and enter the text DEL to the first row of the body text. However, the administrators can define that a text other than DEL triggers the deletion of a voicemail message. For more information, contact the administrator.

Note that if the length of a message is less than 2 seconds, the message is automatically removed.

Procedure

Listening to Personal Voicemails in CDT

  1. Choose Tools > Inbox > Voicemail.

    Or

    Click the voicemail icon in the status bar and choose Voicemails.

  2. Double-click the voicemail row or first click the voicemail and then Listen.

  3. To adjust the volume or to replay the message, use the media player controls.

    The audio settings you defined in Tools > Settings > Phone > Audio do not affect this integrated media player module you use for listening to recorded calls and voicemails.

  4. To delete a voicemail, select the voicemail and then click Delete.

When you right-click a voicemail row in the Inbox dialog window, a list of additional functions appears. For example, you can mark the voicemail as unlistened. If you want to add a description to the voicemail, such as the name of the person who has left the message, click Edit, enter your description and click OK.

Listening to Personal Voicemails via Voicemail IVR

  1. Dial your voicemail box number to access the voicemail IVR application.

    If you call from your mobile phone, the number must be recognized (that is, it exists in the database).

    When you dial your own voicemail number, you hear your own greeting message.

  2. Press the pound key (#) before the greeting ends.

  3. Enter your PIN code.

    Menu options are played.

Listening to Queue Voicemails

  1. Dial the voicemail box number of the queue to access the voicemail IVR application.

    If you call from your mobile phone, the number must be recognized (that is, it exists in the database).

    After you have dialled the voicemail number, you hear a greeting message.

  2. Press the pound key (#) before the greeting ends.

  3. Enter your PIN code.

    Menu options are played.