Adjusting Volume

You adjust the volume level of inbound and outbound calls either by clicking the volume control button in the toolbar or by choosing Tools > Settings > Phone > Audio > Volume Control. The settings affect the selected audio device and not the integrated media player module you use for listening to recorded calls and voicemail messages.

Note the following about the volume:

  • Hardware

    You may be able to adjust the volume directly from the audio device. For information about the device itself and its basic use, see the documentation of the device.

  • Conference calls

    Conference calls have a separate slider for controlling the volume.

We recommend that you make a test call to adjust the volume to a suitable level before you start making calls and answering them.

  1. To adjust the volume of inbound calls, use the Audio/Wave slider (1).
  2. To adjust the volume level for outbound calls, use the Microphone slider (2).

    Or, alternatively, you can open a volume control window by clicking the Open volume control window button (3) and adjust the volume there.

    This window also includes the Wave slider. Use it for fine-tuning the level of the inbound audio. However, this is a special function for advanced use only. A too high level causes echo but usually there is no need to adjust this setting.