Troubleshooting

You hear your own voice as an echo during a call.

Adjust the Microphone slider in the contact view to the left. This slider controls how the other party hears your voice. Moving the slider to the left decreases the volume.

You cannot hear the other party well.

Adjust the Audio/Wave slider in the contact view to the right. This slider controls how you hear the other party’s voice. Moving the slider to the right increases the volume.

You hear your own voice immediately.

Disable the echo setting in the microphone or in the desk phone.

Poor audio quality

• Make sure you are not using the wireless network because it can cause voice quality issues.

• If you are using a headset, make sure that the microphone is not directly in the front.

No audio card

If your workstation does not have an audio card, it is still possible to make outbound calls and answer inbound calls by using the MDT function and another terminal device. In this special case, you must disable other audio devices by choosing the (None) value for the Audio, Microphone, and Ringing Tone settings in Tools > Settings > Phone > Audio (see Configuring Audio Settings). Now the software uses the terminal device for incoming voice, outgoing voice, and the ringing tone.

Failed data transfer between a handset device and CDT

When you use a handset, additional data related to keys in the terminal device may be transferred between the Terminal component and the device. For more information, see the usehidinput parameter in Startup Parameters.