Handsets and Headsets
USB Handsets and Speaker Phones
| Product | Manufacturer | Call control | Volume control | Dial pad | Mute | HID | USBHID | Comment |
|---|---|---|---|---|---|---|---|---|
| CX100 | Polycom | X | X1 | X | X | |||
| DIAL 550 | Jabra | X | X1 | X Dialled digits are sent to CDT. An off-hook in CDT is required to start the call. | X | X | USB speaker phone with dial-pad | |
| SPEAK 410 | Jabra | X | X1 | X | X | USB Speaker phone, no dial-pad. | ||
| SPEAK 510 | Jabra | X | X1 | X | X | Requires Sinch Contact Pro SP7 or later | ||
| SP 10, SP 10 ML | EPOS | SENNHEISER | X | X | X | X | Requires FW 1.2.14 or later | ||
| SP 20, SP 20 ML | EPOS | SENNHEISER | X | X | X | X | Requires FW 1.2.14 or later | ||
| VX-200 | Vitelix |
1 Device volume control does not affect CDT volume settings
Wireless Handsets
| Product | Manufacturer | Call control | Volume control | Mute | Bluetooth / Dect | HID | USBHID | Comment |
|---|---|---|---|---|---|---|---|---|
| Handset 450 | Jabra | X | X1 | X | Dect | X |
|
1 Device volume control does not affect CDT volume settings
USB Headsets
| Product | Manufacturer | Call control | Volume control | Mute | HID | USBHID | Comment |
|---|---|---|---|---|---|---|---|
| BIZ 2300 USB | Jabra | X | X3 | X | X | ||
| Evolve 20 UC | Jabra | X | X3 | X | X | ||
| Evolve 30 UC | Jabra | X | X3 | X | X | ||
| Evolve 40 UC | Jabra | X | X3 | X | X | ||
| Evolve 80 | Jabra | X | X3 | X | X | Tested only with Windows 10. | |
| BIZ 2400 II USB BT | Jabra | X | X | X | X | ||
| BIZ 2400 II USB CC | Jabra | X | X | X | X | ||
| BIZ 1500 Duo USB | Jabra | X | X3 | X | X | ||
| Engage 50 | Jabra | ||||||
| Engage Link | Jabra | X | X3 | X | X | ||
| Encorepro 525 | Plantronics / Poly | X | X3 | X4 | Plantronics / Poly SDK 3.11.52084.17287 6 | ||
| Encorepro 725 | Plantronics / Poly | X | X3 | X4 | Plantronics / Poly SDK 3.11.52084.17287 6 | ||
| Blackwire C435 | Plantronics / Poly | X | X3 | X4 | 5 | ||
| Blackwire C435-M | Plantronics / Poly | X | X3 | X4 | 5 | ||
| Blackwire 5220 | Plantronics / Poly | Plantronics / Poly SDK 3.11.52084.17287 6 | |||||
| X200 | VXi | X | X2 | X4 | X | Tested only with Windows 7. | |
| Vxi Envoy Office 2031U, Stereo, HDST | VXi | X | X | X | X | ||
| Vxi Envoy Office, 2010U, Mono, HDST | VXi | X | X | X | X | Tested only with Windows 10. | |
| X100-V | VXi | X | X | X | X | Tested only with Windows 10. | |
| X200-V | VXi | X | X | X | X | Tested only with Windows 10. |
3 Device volume control does not affect CDT volume settings
4 CDT and device MUTE are synchronized
5 Requires installation of SpokesSDKNativeRuntime.msi available in the Sinch Contact Pro installation package ().
6 Latest SDK can be found from Plantronics / Poly HUB installation package.
| EPOS Corded headsets | Call control | Volume control | Mute | USBHID | Comment |
|---|---|---|---|---|---|
|
SC 30 USB CTRL SC 30 USB ML |
● | ◐ | ● | ● | Requires FW 15-05-4C_Rev_0412 or later |
|
SC 60 USB CTRL SC 60 USB ML |
● | ◐ | ● | ● | Requires FW 15-05-4C_Rev_0412 or later |
| SC 40 USB CTRL | ● | ● | ● | ● | Tested with factory settings and with Windows 10 only. |
| SC 45 USB CTRL | ● | ● | ● | ● | Tested with factory settings and with Windows 10 only. |
| SC 70 USB CTRL | ● | ● | ● | ● | Tested with factory settings and with Windows 10 only. |
| SC 75 USB CTRL | ● | ● | ● | ● | Tested with factory settings and with Windows 10 only. |
|
SC 230 USB CTRL II SC 230 USB MS II |
● | ◐ | ● | ● | Requires FW 15-05-4C_Rev_0412 or later |
| SC 230 USB CTRL | ● | ● | ● | ● | Tested with factory settings and with Windows 10 only. |
|
SC 260 USB CTRL II SC 260 USB MS II |
● | ◐ | ● | ● | Requires FW 15-05-4C_Rev_0412 or later |
|
SC 630 USB CTRL SC 630 USB ML |
● | ◐ | ● | ● | Requires FW 15-05-4C_Rev_0412 or later |
|
SC 660 USB CTRL SC 660 USB ML |
● | ◐ | ● | ● | Requires FW 15-05-4C_Rev_0412 or later |
| SC 165 USB | ● | ○ | ● | ● | Requires FW 15-05-4C_Rev_0412 or later |
| SC 660 ANC USB | ● | ◐ | ● | ● | Requires FW 15-05-4C_Rev_0412 or later |
Volume control:
◐ Device volume control does not affect CDT and Windows volume settings
● Volume controls affect CDT and Windows volume
○ Volume controls affect Windows volume
Wireless Headsets
| Product | Manufacturer | Call control | Volume control | Mute | Bluetooth / Dect | HID | USBHID | Comment |
|---|---|---|---|---|---|---|---|---|
| Evolve 65 | Jabra | X | X | X | Bluetooth | X | ||
| Motion Office | Jabra | X | X3 | X4 | Bluetooth | X |
Calls are not answered by lifting headset off base Incoming calls cannot be rejected from base or headset Number entered in CDT cannot be dialed from headset Simultaneous calls from different sources are not tested. |
|
| Motion UC | Jabra | X | X | X | Bluetooth | X |
Incoming calls cannot be rejected from headset Number entered in CDT cannot be dialed from headset Volume increments and decrements are of different size. It is recommended to use Windows or CDT volume controls. Simultaneous calls from different sources are not tested. |
|
| Pro 930 | Jabra | X | X3 | Dect | X | X | ||
| Pro 935 | Jabra | X | X3 | X4 | Bluetooth | X |
Incoming calls cannot be rejected from base or headset Number entered in CDT cannot be dialed from headset Simultaneous calls from different sources are not tested. |
|
| Engage 65 | Jabra | X | X3 | X4 | Dect | X |
Incoming calls cannot be rejected from base or headset Number entered in CDT cannot be dialed from headset Simultaneous calls from different sources are not tested. |
|
| Engage 75 | Jabra | X | X3 | X4 | Dect | X |
Incoming calls cannot be rejected from base or headset Number entered in CDT cannot be dialed from headset Simultaneous calls from different sources are not tested. |
|
| Evolve 75 | Jabra | X | X3 | X | Bluetooth | X | ||
| Voyager Focus B825 | Plantronics / Poly | X | X3 | X | Bluetooth | X | Tested only with Windows 10. |
3 Device volume control does not affect CDT volume settings
4 CDT and device MUTE are synchronized
| EPOS Wireless | Call control | Volume control | Mute | Wireless technology | USBHID | Comment |
|---|---|---|---|---|---|---|
|
DW Office *SD Office, *SD Office ML |
● | ◐ | ● | D | ● |
Incoming call is not answered by lifting headset off base Call cannot be rejected from headset Number entered in CDT cannot be dialed from headset. DIP 4 must be in the UP position. |
| DW Office ML | ● | ◐ | ● | D | ● | Tested with Windows 10 only. |
|
DW Pro 1, DW Pro 1 ML *SD Pro 1, *SD Pro 1 ML |
● | ◐ | ● | D | ● | See DW/SD Office. |
|
DW Pro 2, DW Pro 2 ML *SD Pro 2, *SD Pro 2 ML |
● | ◐ | ● | D | ● | See DW/SD Office |
|
MB Pro 1 UC, MB Pro 1 UC ML MB Pro 2 UC, MB Pro 2 UC ML |
● | ◐ | ● | BT | ● |
CDT ringer is not played on headset Call cannot be rejected from headset Number entered in CDT cannot be dialed from headset. |
| D 10 USB, D 10 USB ML | ● | ◐ | ● | D | ● | |
|
Presence UC Presence UC ML |
● | ◐ | ● | BT | ● |
CDT ringer is not played on headset Call cannot be rejected from headset Number entered in CDT cannot be dialed from headset. |
| MB 660 UC | ● | ◐ | ● | BT | ● |
Call cannot be rejected from headset
|
Volume control:
◐ Device volume control does not affect CDT and Windows volume settings
● Volume controls affect CDT and Windows volume.
Multi-call scenarios (for example connected to mobile and PC) are not tested / supported by Sinch.
* SD Office, SD Pro 1 and SD Pro 2 are available in US and Canada only.
USB Adapters for Analog Headsets
The digital side of USB adapters connects to USB ports on workstations. The adapters provide conversion between digital and analog audio and they may also provide hook switch and other controls. The analog side of the adapters connects to analog headsets using a manufacturer specific connector. The Sinch Contact Pro interfacing component is the USB adapter and analog headsets are not tested for compatibility. Information on analog headsets that are compatible with the adapters can be found from the manufacturers.
| Product | Manufacturer | Call control | Volume control | Mute | HID | USBHID | Comment |
|---|---|---|---|---|---|---|---|
| LINK 220 | Jabra | Device has no controls | |||||
| LINK 230 | Jabra | Device has no controls | |||||
| LINK 265 | Jabra | X | X5 | X | |||
| LINK 280 | Jabra | X | X3 | X5 | X | X | |
| LINK 320 | Jabra | Functions depend on attached headset | |||||
| LINK 350 | Jabra | Functions depend on attached headset | |||||
| Engage LINK | Jabra | X | X | X | Functions depend on attached headset | ||
| DA80 | Plantronics / Poly | X | X | X | 6 | ||
| Savi D100 | Plantronics / Poly | X | X3 | X5 | USB DECT adapter. Adapter FW ver. 19.44, USB ver. 161 | ||
| USB-ED CC 01 | EPOS | SENNHEISER | X | X | X | X |
Tested with Windows 10 and headset SC 230. No call reject on the device. |
|
| X50 | VXi | X | Device has no controls. To be used with analog headsets, for example ProSet 10V. |
HID Support for HID devices must be installed on the client workstation (terminal_HS_HIDHS.msi) instead of selecting any supported audio devices in the installation wizard (terminal.msi) .
3 Device volume control does not affect CDT volume settings
5 CDT and device MUTE are synchronized
6 Requires installation of terminal_HS_Plantronics / PolyV2.msi (also installable with the terminal.msi wizard) and Plantronics / Poly Enterprise Software SDK version 2.4.
SIP Desk Phones
The listed SIP phones perform the following operations properly with Sinch Contact Pro: register, inbound call, outbound call, hold, transfer and sending DTMF. The operations work using any of the transport protocols UDP, TCP or TLS. Exceptions and prerequisites or other requirements may be included in table. Additional features present on the phone may or may not work.
| Product | Manufacturer | Codec | Comment |
|---|---|---|---|
| 7911G | Cisco | G.711, G.729 | |
| SPA502G | Cisco | G.711, G.729 | Requires SW version 7.4.4. or later |
| Konftel 300 IP | Konftel | G.711, G.729 | |
| IP 331 | Polycom | G.711, G.729 | |
| IP 560 | Polycom | G.711, G.729 | |
| IP 7000 | Polycom | G.711, G.729 | |
| Snom 300 | Snom Tech. | G.711, G.729 | FW: snom300-SIP 8.2.29 20813 or later. |
| Snom 320 | Snom Tech | G.711, G.729 | FW: snom320-SIP 8.2.35 29727 or later. |
| Snom 820 | Snom Tech | G.711, G.729 | FW: snom820-SIP 8.32.25 17587 or later. |
| Snom 821 | Snom Tech | G.711, G.729 | FW: snom821-SIP 8.4.12 29489 or later. |
| Innovaphone | IP232 | IP222 | IP241 | IP240 | IP110 | |
|---|---|---|---|---|---|---|
| Admin | TFTP (log/conf./update) | C/U | C/U | C/U | C/U | C/U |
| Web administration | ● | ● | ● | ● | ● | |
| Minimum version | 10 | 10 | 10 | 10 | 10 | |
| Time and date | NTP client | ● | ● | ● | ● | ● |
| Time zone | ● | ● | ● | ● | ● | |
| Daylight savings | ● | ● | ● | ● | ● | |
| Phone | Number of lines | 6 | 6 | 6 | 6 | 6 |
| Function keys | 2 x 6 | 2 x 6 | 7 + 8 | 7 + 8 | 4 | |
| Speaker | HD speaker | HD speaker | ● | ● | ● | |
| Display | Color 480 x 272 touch screen | Color 320 x 240 | Color 320 x 240 | Black/White 128 x 64 |
Black/White |
|
| Keyboard | In-Screen Alphanumeric | Numeric | Alphanumeric | Alphanumeric | Numeric | |
| Multi-language | 18 | 18 | 18 | 18 | 18 | |
| Voice | PCMA | ● | ● | ● | ● | ● |
| PCMU | ● | ● | ● | ● | ● | |
| G.729 | ● | ● | ● | ● | ● | |
| Network | Ethernet | 2 x GigE | 2 x GigE | 2 x GigE | 2 x 10/100 | 2 x 10/100 |
| LAN/PC port | ● | ● | ● | ● | ● | |
| Power over Ethernet | ● | ● | ● | ● | ● | |
| DHCP client | ● | ● | ● | ● | ● | |
| VLAN | ● | ● | ● | ● | ● | |
| Voice QoS | ||||||
| Security | HTTPS | ● | ● | ● | ● | ● |
| TLS | ● | ● | ● | ● | ● | |
| SIP authentication | ● | ● | ● | ● | ● | |
| Notes | Design-price awarded | Design-price awarded | ||||