CEM Server Variables
|
Variable |
Description |
|---|---|
|
IP Address of the Virtual Unit |
Virtual IP address, for information only. Address cannot be changed as it is defined when the virtual unit is created. |
|
Use Windows Authentication for Database Connections |
Specify whether Windows authentication should be used for database connections. The selection is on by default, and we recommend using it. With Windows authentication, you can leave database password fields empty. If you de select the option, SQL logon is used, and you must enter database user name and password for each database connection, and they are saved in registry and log files as plain text. |
|
Log File Directory of the Virtual Unit |
Software running in the virtual unit uses this directory for their log files. |
|
CEM Server's Port for Other Servers |
The TCP/TLS port number where CEM listens for connections from other servers, such as Agent Sever and Chat Server. The default value is 21019. |
|
Configuration Database Server Address or Name |
By default, the value defined in database installation is used automatically |
|
Configuration Database Name |
By default, the value defined in database installation is used automatically |
|
Configuration Database User Name |
By default, the value defined in database installation is used automatically |
|
Configuration Database Password |
By default, the value defined in database installation is used automatically |
|
Directory Database Server Address or Name |
By default, the value defined in database installation is used automatically |
|
Directory Database Name |
By default, the value defined in database installation is used automatically |
|
Directory Database User Name |
By default, the value defined in database installation is used automatically |
|
Directory Database Password |
By default, the value defined in database installation is used automatically |
|
Operative Database Server Address or Name |
By default, the value defined in database installation is used automatically |
|
Operative Database Name |
By default, the value defined in database installation is used automatically |
|
Operative Database User Name |
By default, the value defined in database installation is used automatically |
|
Operative Database Password |
By default, the value defined in database installation is used automatically |
|
Outbound Database Server Address or Name |
By default, the value defined in database installation is used automatically |
|
Outbound Database Name |
By default, the value defined in database installation is used automatically |
|
Outbound Database User Name |
By default, the value defined in database installation is used automatically |
|
Outbound Database Password |
By default, the value defined in database installation is used automatically |
|
Internal Server Certificate in Use |
Internal Server Certificate can be used to secure server-server connection. |
|
Internal Server Certificate Common Name |
Internal Server Common Name part of the Certificate Subject, Issued To. |
|
Internal Server Certificate Issuer |
Optional Internal Server Certificate issuer name, Issued By. |
|
Internal Server Certificate Store |
Internal Server Certificate store location. |
|
External Python Directory |
Path to external Python used by CEM Server For more information, see the section Configuring Microsoft 365 in Sinch Contact Pro of the document Email Integration with Microsoft 365 on the Sinch Contact Pro documentation web site. |
|
Universal Queue Settings | |
|
Universal Queue Host Name |
The fully qualified domain name (FQDN) of the application server that hosts the Universal Queue process. If not specified, CEM uses the IP address of the Universal Queue virtual unit as the host name. Added in 1705. |
|
Computer Telephony Integration | |
|
CTI Response Timeout | Timeout in milliseconds how long time the response from CTI is waited
for. If the response is not received within that time, the related
contact will be disconnected. The default value is 7000 ms (7 seconds).
Added in 1802. Note: This variable is for Engagement Center hybrid systems
only, not for Contact Center customers.
|