CEM Server Variables

Table 1. CEM Server Variables

Variable

Description

IP Address of the Virtual Unit

Virtual IP address, for information only. Address cannot be changed as it is defined when the virtual unit is created.

Use Windows Authentication for Database Connections

Specify whether Windows authentication should be used for database connections. The selection is on by default, and we recommend using it. With Windows authentication, you can leave database password fields empty. If you de select the option, SQL logon is used, and you must enter database user name and password for each database connection, and they are saved in registry and log files as plain text.

Log File Directory of the Virtual Unit

Software running in the virtual unit uses this directory for their log files.

CEM Server's Port for Other Servers

The TCP/TLS port number where CEM listens for connections from other servers, such as Agent Sever and Chat Server. The default value is 21019.

Configuration Database Server Address or Name

By default, the value defined in database installation is used automatically

Configuration Database Name

By default, the value defined in database installation is used automatically

Configuration Database User Name

By default, the value defined in database installation is used automatically

Configuration Database Password

By default, the value defined in database installation is used automatically

Directory Database Server Address or Name

By default, the value defined in database installation is used automatically

Directory Database Name

By default, the value defined in database installation is used automatically

Directory Database User Name

By default, the value defined in database installation is used automatically

Directory Database Password

By default, the value defined in database installation is used automatically

Operative Database Server Address or Name

By default, the value defined in database installation is used automatically

Operative Database Name

By default, the value defined in database installation is used automatically

Operative Database User Name

By default, the value defined in database installation is used automatically

Operative Database Password

By default, the value defined in database installation is used automatically

Outbound Database Server Address or Name

By default, the value defined in database installation is used automatically

Outbound Database Name

By default, the value defined in database installation is used automatically

Outbound Database User Name

By default, the value defined in database installation is used automatically

Outbound Database Password

By default, the value defined in database installation is used automatically

Internal Server Certificate in Use

Internal Server Certificate can be used to secure server-server connection.

Internal Server Certificate Common Name

Internal Server Common Name part of the Certificate Subject, Issued To.

Internal Server Certificate Issuer

Optional Internal Server Certificate issuer name, Issued By.

Internal Server Certificate Store

Internal Server Certificate store location.

External Python Directory

Path to external Python used by CEM Server

For more information, see the section Configuring Microsoft 365 in Sinch Contact Pro of the document Email Integration with Microsoft 365 on the Sinch Contact Pro documentation web site.

Universal Queue Settings

Universal Queue Host Name

The fully qualified domain name (FQDN) of the application server that hosts the Universal Queue process. If not specified, CEM uses the IP address of the Universal Queue virtual unit as the host name.

Added in 1705.

Computer Telephony Integration

CTI Response Timeout

Timeout in milliseconds how long time the response from CTI is waited for. If the response is not received within that time, the related contact will be disconnected. The default value is 7000 ms (7 seconds). Added in 1802.
Note: This variable is for Engagement Center hybrid systems only, not for Contact Center customers.