Jump to main content
Monitoring and Reporting FP20
Monitoring and Reporting FP20
  • Monitoring and Reporting
  • Online Monitoring
  • Reporting
  1. Home
  2. Reporting

    The reporting application contains a data warehouse. The actual reporting is carried out using Microsoft SQL Reporting Services or SAP BusinessObjects (BO). Reporting offers ready-made reports on agents, contacts, contact volumes, scripts, and outbound campaigns.

  3. Standard Reports
  4. Volume Reports
  • Reporting

    The reporting application contains a data warehouse. The actual reporting is carried out using Microsoft SQL Reporting Services or SAP BusinessObjects (BO). Reporting offers ready-made reports on agents, contacts, contact volumes, scripts, and outbound campaigns.

    • Basic Concepts

      This section explains some basic terms and formulas used in reporting.

    • Reports with Microsoft Reporting Services

      The reporting application is a dynamic data warehouse for multidimensional OLAP analysis and SQL based data mart reporting.

    • Reports with SAP BusinessObjects

      This section explains how to:

    • Standard Reports
      • Agent Reports
      • Queue Reports
      • Volume Reports
        • Volume Reports - Contacts
        • Volume Report - Service Level
        • Volume Report - Service Level (Cumulative)
        • Volume Reports - Contact Log
      • Script Reports
      • Outbound Reports
      • OLAP Cubes and Universes Used in Reports

Volume Reports

Volume reports show the amount of contacts from the following points of view:

  • Volume Reports – Contacts

  • Volume Report – Service Level

  • Volume Report – Service Level (Cumulative)

  • Volume Report – Contact Log

  • Security
  • Terms
  • Legal & Compliance
  • Privacy
  • Cookie Statement

© Sinch. All rights reserved.