Outbound Reports

The outbound reports contain four major categories:

• Call statistics, providing outbound call volume metrics, and information about campaign progress from both the agent and campaign perspective.

• Campaign result statistics, providing information on how the campaign is performing in terms of the desired outcome (such as successful sales calls).

• Dialer result statistics, providing information of the calling success, and the call list quality.

• Script result statistics, providing statistical information of the campaign script answers.

Reports are based on the CubCSSContacts and CubCSSAgents cubes in Microsoft Reporting Services or the Contact and Agent universes in SAP BusinessObjects Business Intelligence.

The following outbound reports are included in the Standard Reports:

• OB Agent Calls Reports

• OB Agent Results Reports

• OB Campaign Call Reports

• OB Campaign Results Reports

• OB Classifier Result Reports

• OB Script Reports