Outbound Campaign - Script Reports

Script Reports show information of the optional scripts used in outbound campaigns. There are 3 reports: annual, monthly, and daily. The reports have a similar structure and data content. Only the reported time intervals are different. The reports are based on the data in the cube CubCSSContacts.

Reports are grouped by Year/Month/Day and Campaign Name.

To filter data displayed in the report, define filters above the report:

Table 1. Filters
Filter Parameter	Description
Year/Month/Day	Choose one of the years/months/days available in the time dimension. The default value is defined by the day previous to the current day.
Campaign Name	Choose the campaign. Note: There is no default value; report is not shown until a campaign has been selected.
Script	Choose the call results of your interest. The default value is All.
Question	Choose the question that will be included in reporting.

The reports include reporting data for the following items:

Table 2. Report Column Descriptions
Column	Description
Time unit	Time unit for limiting reporting data
Campaign Name	Campaign name
Answered Calls	Number of answered calls in the campaign and time frame
Saved Scripts	Number of saved scripts
Saved Scripts / Answered Calls	Number of saved scripts per answered calls
Script Name	Name of the script
Script Question	Questions of the script
Script Answers	Answers of the script questions
Number	Number of the answers
Script Answers / Answered Calls	Ratio of saved script answers versus answered calls
Script Answers / Saved Scripts	Ratio of saved script answers versus saved scripts