Search results

You can define a search criterion from the view's filter option.

A search will be carried out on this basis and the results are loaded into the table.

Default search

How many rows per page a table shows is based on the setting Rows per page. Adjust this accordingly per view. If there are more results than fit to the current page, Dashboard informs this with a plus sign after the number at the bottom of the page. To load more results, use the next-page arrow.

Total result count

From 26Q4 as a Beta trial only

To see the exact number of results, go to Settings and select Show total result count in supported views. The setting remains active for your current session.

The table below shows the views where this search is supported.

Dashboard view Total result count supported Comments

Statistics

No

Agents > Agent information

Yes

No total result count when these combination of filters are used:

  • User and reporting group

  • User group and reporting group

Agents > Today's statistics

Yes

Agents > Queues

Yes

Conversations

Yes

  • When current day is included, the total result count is not available.

  • When auto refresh is in use, the total result count is not available.

Campaigns > Campaign statistics

No

Campaigns > Agent statistics

No

Campaigns > My statistics

No

Campaigns > All customers

Yes

Campaigns > My called customers

Yes

Disruptions

No

SMS messages

No

Emergency locations

No