This section describes this document and points to other related documentation.

Launch System Configurator (SC) and Infrastructure Administrator (IA) from the Remote Administration Tools web page.

Requirements and instructions for starting Communication Panel, Communication Desktop, Online Monitoring, Reporting, and SAP Cloud for Customer (C4C) integration

Installing client components that are required for using Communication Desktop (CDT)

Configuring browsers for end-user applications

Configuring Communication Desktop to start automatically

Installing audio devices and video cameras

Recording calls on the client workstation

Log files that are saved on the client workstation