Accessing Administrative Applications

Launch System Configurator (SC) and Infrastructure Administrator (IA) from the Remote Administration Tools web page.

Starting IA or SC from Remote Administration Tools

The tools require Java and launching method depends on the Java version used.

As of 1705, SC can be accessed over DirectAccess from Internet. For more information, see SC over DirectAccess in Installation Guide.

IA can be accessed in the internal network only.

Note:

Infrastructure Administrator (IA) may not work perfectly when run on Windows Server versions older than 2012.

Prerequisites

  • At least the databases, and virtual units where Remote Administration, Agent Server, and Connection Server packages are installed, and up and running.

  • Java must be installed on the computers where Infrastructure Administrator (IA) or System Configurator (SC) is used.

    As of FP14,

    • With Java 8, both 32-bit and 64-bit editions of Java can be used

    • Java 11 (64-bit) can be used for accessing System Configurator (SC) via Remote Administration but not for Infrastructure Administrator (IA).

  • You must have appropriate authentication:

    • In IA, the monitoring view opens without credentials, but editing the system model, and saving that, requires HAC Administration User credentials.

    • In SC, only the user accounts with administrator rights are enabled to enter.

  • For SC only: An appropriate certificate must be installed and configured on the Connection Server. If a self-signed certificate is used, the certificate must be installed also in the client workstation's trusted root.

Java 8

Java 8 uses Web Start and the links in the start page open the applications directly.

Infrastructure Administrator (IA)

  1. Open you browser and go to the address [Website VU]/remoteadmin (the virtual unit where Remote Administration Tool package has been installed).

  2. To start the application, click the Infrastructure Administrator button.

  3. The Infrastructure Administration monitoring view opens.

    To make changes to the system model, choose Connection > Connect, and enter user name and password of the Windows account dedicated for system administration.

System Configurator (SC)

  1. Open your browser and go to the address [Website VU]/remoteadmin (the virtual unit where Remote Administration Tool package has been installed).

  2. To start the application, click the System Configurator button.

  3. A dialog window opens; enter your account user name and password.

  4. Click Log On.

The default credentials are Admin and 12345678.

Java 11

  1. Open your browser and go to the address [Website VU]/remoteadmin (the virtual unit where Remote Administration Tool package has been installed).
  2. To start SC, click the System Configurator button below the title With Java 11.

  3. When prompted, download the SC package on your workstation. When the download is finished launch the package.

  4. When you open SC for the first time you must define the Connection settings.

    1. To open the Connection view, click the opening icon.
    2. Enter the information displayed on the Remote Administration Tools web page in the following fields:

      • Connection Name

      • Address

      • Port

      • Certificate

    3. Click Save.

  5. Enter your account user name and password.

Troubleshooting

If the System Configurator does not open:

  1. Make sure that during Remote Administration Tools package installation, the variables Connection Server IP Address, Connection Server Port Number, and Connection Server Certificate Common Name are properly defined in Infrastructure Administration. Then make sure that same values are used in SC Connection definitions.

  2. Make sure that the Connection Server-related certificate is properly installed, configured, and can be found in Trusted Root.

Note:

Internet Explorer blocks out-of-date ActiveX controls. This does not affect Sinch Contact Center end-user applications but Infrastructure Administrator and System Configurator users may encounter this in environments where Java SE 8, everything below (but not including) update 11 is used.

If this happens, note that:

  • IE does not block the usage but displays a warning. You can choose to use the blocked Java by selecting Run this time.

  • Blocking is not applied to Local Intranet Zone or Trusted Sites Zone. Make sure that the Remote Administration Tools site is on appropriate zone.

  • Install the prerequisite software security updates when available.

Advanced Use

In ASP environment, where several independent Sinch Contact Center systems may locate on same servers, you can define additional connections so that you can start each system’s SC from the same Remote Administration Tools page. Make sure you define all items of a connection right for the specific connection, and make sure that the launch web page is of the same or newer software level than the software it is connecting to.

To define more connections:

  1. To open the connection view, click the opening icon. Define the following items:

    • Connection Name: Enter free-form text, for example the customer name, such as ACME.

    • Address: Enter the Connection Server’s address.

    • Port: Enter the Connection Server’s port, the default value is 21002.

    • Certificate: Enter the Connection Server certificate’s common name.

  2. Click Save.

To delete a connection defined for reaching other systems’ SC, choose the connection from the pull-down menu, click the opening icon, and choose Delete.

Starting SC via Web Access

As of 1702, the direct web access to System Configurator (SC) can be enabled. For more information, see Enabling SC Web Access in Installation Guide. It requires that instead of Connection Server, the Connection Web Server module is installed in the system.

System administrators define the URL and provide SC users with the token they need to use to start SC in the following way: https://[URL for Clients to Connect to Connection Web Server]/sc/default.jsp?token=xyz.

As of 1705, it is possible to access SC over DirectAccess also when web access is used. For more information, see SC over DirectAccess in Installation Guide.