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Client Workstation Guide
Client Workstation Guide
  • Introduction
  • Accessing Administrative Applications
  • Taking Sinch Contact CenterEnd-User Applications into Use
  • Installation of Client Components
  • Browser Configuration
  • Certificates on Client Workstations
  • Auto-Start
  • Installing Audio Devices and Video Cameras
  • Calls Recorded at Client Workstations
  • Log Files Saved on Client Workstations
  1. Home
  2. Taking Sinch Contact CenterEnd-User Applications into Use

    Requirements and instructions for starting Communication Panel, Communication Desktop, Online Monitoring, Reporting, and SAP Cloud for Customer (C4C) integration

  • Taking Sinch Contact CenterEnd-User Applications into Use

    Requirements and instructions for starting Communication Panel, Communication Desktop, Online Monitoring, Reporting, and SAP Cloud for Customer (C4C) integration

    • Communication Panel
    • Communication Desktop (CDT)
    • Using CDT and Microsoft Skype Simultaneously
    • Supervisor Dashboard

      As an administrator, you need to configure user rights for Supervisor Dashboard users.

    • Online Monitoring
    • Reporting
    • SAP Cloud for Customer Integration (C4C)

Taking Sinch Contact CenterEnd-User Applications into Use

Requirements and instructions for starting Communication Panel, Communication Desktop, Online Monitoring, Reporting, and SAP Cloud for Customer (C4C) integration

Each Sinch Contact Center application has its specific requirements, see the following sections

  • Communication Panel

  • Communication Desktop (CDT)

  • Online Monitoring

  • Reporting.

  • Additionally SAP Cloud for Customer Integration can be used with CDT and ECF/Communication Panel.

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