Supervisor Dashboard
As an administrator, you need to configure user rights for Supervisor Dashboard users.
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Go to
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Create supervisor or team leader user groups according to the instructions in the System Configurator document but do not add any role to the group.
You can also add rights directly to a user but for easier rights and user management, we recommend to add rights via user groups.
Note:Make sure the users have user settings template defined.
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In the User Rights assignment block, add the following rights and then save and close.
Object Type
Access Level
Directory Group
View
Presence Profile
View
Queue/Queue Group
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View
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Manage contact history
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Statistics summary
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Statistics details
Skill
View
User/User Group
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View
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Modify
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Manage presence
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Manage contact history
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Statistics summary
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Statistics details
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Log on agents to queue/log off agents from queue
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Supported Browsers
Supervisor Dashboard can be used with Chrome and Firefox. It is recommended to use the latest version.