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Communication Desktop (CDT)
The application offers a comprehensive range of functions related to enterprise telephony and contact center operations.
Enterprise Telephony Functions
Viewing call events and using call recording, video call, and conference call functions
Using Video Call Function

Communication Desktop (CDT)
The application offers a comprehensive range of functions related to enterprise telephony and contact center operations.
- User Interface
  Describes different areas of the user interface and used icons
- Getting Started
  Browser prerequisites, password change, and accessing and exiting the application
- Settings
  Configuring your CDT application
- Audio Devices and Volume Settings
  Configuring audio devices and adjusting volume
- Basic Functions
  Using ringback, voicemail, and recording functions and quick dial buttons and shortcut keys
- Search and Directory Functions
  Using search, creating personal directories, and modifying directory information
- Presence Information
  Using absence and presence profiles and modifying presence information
- Messaging Functions
  The Communication Desktop (CDT) application offers various messaging functions.
- Basic Phone Functions
  Using basic CDT phone functions
- Enterprise Telephony Functions
  Viewing call events and using call recording, video call, and conference call functions
  - Personal Call List
    List of your latest calls
  - Call Events
  - Call Recording
    Describes recording methods
  - Call Waiting Tone
  - Using Conference Call Function
  - Entering DTMF Digits During Active Calls
  - Using Video Call Function
- Contact Center Functions

Using Video Call Function

Administrators define whether you have rights to use the video call function. For information about configuring the settings, see Configuring Advanced Phone Settings.

Make sure that you are using a compatible and supported device, as other devices may behave unpredictably. For information about the supported devices, contact the supplier.

You cannot use this function with conference calls.

Install and configure the video cameras correctly.

For information about installation and configuration issues, contact the administrator. For information about the device itself and its basic use, see the device documentation.
Click the Open Video Window button.

Two video windows appear and the active call is now a one-to-one video call.

If you have selected the Autostart option in the video call settings, a call is turned into a video call automatically when it is connected.

If you put the call on hold, the video windows disappear and you must reopen them when you retrieve the call (unless you have selected the Autostart option).