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Agent Status, Presence Profiles and Capability Icons
These functions show if an agent is available and able to receive conversations.
Change Status
Inform system if you are ready to receive conversations.

Agent Status, Presence Profiles and Capability Icons
These functions show if an agent is available and able to receive conversations.
- Change Status
  Inform system if you are ready to receive conversations.
- Select Presence Profile
  A Presence Profile is used to inform others about your availability. Additionally, administrators may have defined presence profiles that are linked with a queue group so that by selecting that profile you join the queues of that group. Presence Profile can also be changed in Supervisor Dashboard. In this case Communication Panel user will see a message in Communication Panel that the profile has been changed by the supervisor.
- Check Availability for Further Actions
  Search for an agent or queue for internal call, transfer, or consultation.

Change Status

Inform system if you are ready to receive conversations.

When your status is Not Ready you can only receive conversations directly addressed to you, such as direct personal calls, or make outbound calls and consultation chats. You can also pick conversations.

When your status is Ready, conversations from queues can be offered to you, in addition to above mentioned functions.

Status can also be changed in Supervisor Dashboard. In this case Communication Panel user will see a message in Communication Panel that the status has been set to ready or not ready by the supervisor.

Click the Not Ready button. The text is changed to Ready. Change it back to Not ready in the same way.