Getting Started

To start using Communication Panel, you need a user account and a login address.

Note:
  • Open only one Communication Panel session at a time
  • Do not open Communication Panel and CDT at the same time.
  • It is recommended to clear your browser’s cache after upgrade of Communication Panel, or alternatively, use the browser’s incognito mode (in some browsers known as private mode).

Prerequisites

  • You must have an appropriate browser installed on your workstation, see the table below. Mobile platforms are not supported.

    Table 1. Supported Browsers

    Conversation Type

    OS Version

    Browser

    All conversation types

    Windows 10

    Google Chrome, Firefox, Opera, Edge, Edge Chromium

    MacOS

    		 Google Chrome

  • Launch the application from the address provided by you superuser. It is of type https://[IP address or domain]/ecf/[software version]/communicationpanel/.

  • To be able to handle calls, you need a microphone and playback devices.
Your administrator needs to provide this address, and enable multi-chats and emails for your account in System Configurator.

For more information about how to take the application into use, see Client Workstation Guide topic Communication Panel.