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Phone Functions
Communication Panel provides tools to handle inbound and outbound phone calls.

Phone Functions
Communication Panel provides tools to handle inbound and outbound phone calls.
- Accept and Decline Calls
- Make a Phone Call
- Transfers, Consulting and Conferences
- Create and Manage Callbacks
  Customers may leave the callback request instead of waiting in the queue. This is possible when a callback is enabled in a queue. When an agent accepts the request, an outbound call is made to the customer. Agents can also create callback requests.
- Record a Call
- Internal Notes
- Voicemails
  You may have a personal voicemail box, and you may have access to one or more queue voicemail boxes.

Phone Functions

Communication Panel provides tools to handle inbound and outbound phone calls.

Make sure you have an appropriate audio playback device and microphone in your workstation, and your browser allows the website to use the microphone.

The figure below introduces various phone functions. For more information about call campaigns, see section Outbound Campaigns.