Make a Phone Call

Using Dial Pad

  1. Click the Dial Pad icon.
  2. Enter the phone number in the dial pad either with dial pad keys, or when the focus is in the dial pad, from the computer keyboard.
  3. Click the Call button.

Via Smart Link

In the Directory and History views, there are smart links that appear as blue text.

  1. Click the phone number that appears as a smart link.

  2. Choose the action Call.

Via Availability Check of Agents and Queues

  1. Enter the search term in the Check Availability field.

  2. Click the search icon, or press enter. View the result for presence and phone capability information.
  3. To start the call
    • Click the phone number.
    • If the person has several phone numbers, a bubble appears. Select the suitable number and click Call.