Home
Queues
A queue is the contact point for customers' calls, chats, or other conversations. which wait in the queue until they are offered or to be picked by an agent.

Queues
A queue is the contact point for customers' calls, chats, or other conversations. which wait in the queue until they are offered or to be picked by an agent.
- Join and Leave Queues
  Join the queue to receive conversations from it.
- Search Queues
  Make a search to display a subset of all queues on your Queues list.
- Show Conversations in Picklist
  You can view conversations in the Picklist view based on a single queue.
- Sort Displayed Queues
  You can sort the order of the Queues list.
- Filter Displayed Queues
  Filter your Queues list to show only the relevant ones.
- Save Personal Table Settings
  You can save the personal table settings in the Queues, Directory, Picklist and History views.
- View Queue Alerts
  Queue alerts inform you about the condition of the queue.
- Queue Info
  Optional queue-specific information displayed in the conversation offering view.
- Reply Templates
  Ready-made reply templates simplify working with chats and emails.

Queues

A queue is the contact point for customers' calls, chats, or other conversations. which wait in the queue until they are offered or to be picked by an agent.

The queues where you can serve are listed in the Home view. For longer list of queues use the scroll. Alternatively, use the sort and filter options to customize the listed queues to your preference.

Queues displays the following items:

Checkbox for joining/leaving a queue
Queue type
Queue name
Number of currently queuing conversations
Longest waiting time in the queue
Number of free/serving agents