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Queues
A queue is the contact point for customers' calls, chats, or other conversations. which wait in the queue until they are offered or to be picked by an agent.
Sort Displayed Queues
You can sort the order of the Queues list.

Queues
A queue is the contact point for customers' calls, chats, or other conversations. which wait in the queue until they are offered or to be picked by an agent.
- Join and Leave Queues
  Join the queue to receive conversations from it.
- Search Queues
  Make a search to display a subset of all queues on your Queues list.
- Show Conversations in Picklist
  You can view conversations in the Picklist view based on a single queue.
- Sort Displayed Queues
  You can sort the order of the Queues list.
- Filter Displayed Queues
  Filter your Queues list to show only the relevant ones.
- Save Personal Table Settings
  You can save the personal table settings in the Queues, Directory, Picklist and History views.
- View Queue Alerts
  Queue alerts inform you about the condition of the queue.
- Queue Info
  Optional queue-specific information displayed in the conversation offering view.
- Reply Templates
  Ready-made reply templates simplify working with chats and emails.

Sort Displayed Queues

You can sort the order of the Queues list.

Click the Sort icon in the upper right corner of the Queues view.
Select either Ascending or Descending.

Choose one of the following parameters.

Sort By	Description
Serving Status	Sort the queue list by your serving situation: if you have joined the queue or not.
Queue Type	Sort the queue list by the queue type: chats, action items, and phone calls.
Queue Name	Sort the queue list by the queue name.
Queuing	Sort the queue list by the number of conversations currently queuing in that queue.
Longest Queuing Time	Sort the queue list by the longest queuing time.
Agents Free	Sort the queue list by the number of free agents currently in that queue.
Agents Serving	Sort the queue list by the number of agents currently serving in that queue.

Click OK.