Join and Leave Queues

Join the queue to receive conversations from it.

To receive auto-allocated conversations from a queue, you must join that queue, and set your status Ready. You are then considered serving in that queue.

Using Presence Profiles for Joining Queues in a Queue Group

Administrators may have defined presence profiles so that they are linked with a queue group. When you select such a profile, you will automatically join all queues in that queue group - and you will be detached from any queues not part of that group. You can leave queues individually, or by selecting a profile not connected to a queue group.

  1. To join all queues with one click, select the Join all listed queues checkbox. Alternatively, select a queue's checkbox.
    Note:

    The Join all listed queues checkbox attaches you to all queues currently listed, only. For example, if you have filtered the queue list to display only part of your queues, you join only the listed queues.

    If you already have joined other queues that are not shown in the list, you remain attached to those.

  2. To leave several queues with one click, remove selection from the Leave all listed queues checkbox. Alternatively, remove selection from each queue's checkbox separately.
    Note:

    The Leave all listed queues checkbox removes you from all queues currently listed, only. For example, if you have filtered the queue list to display only part of your queues, you are removed from those queues visible in the list, only.