Discover
What’s New

Informs administrators of new features, improvements and corrected defects in the new release

Master Guide

Introduces Sinch Contact Center

Security Guide

Assists DPOs in securing their Contact Center system

Install
Infrastructure Administrator

Instructs in setting up, monitoring and logging Sinch Contact Center

Installation Guide

Describes how to install Sinch Contact Center both in on-premise and cloud environments

Compatibility List (PDF)

Lists software and hardware requirements and recommendations

Configure
System Configurator

Instructs administrators comprehensively in setting up Sinch Contact Center applications and features

Operation Guide

Describes tasks required during operation phase of Sinch Contact Center, such as logging, periodic tasks, and software change management

Client Workstation Guide

Describes prerequisites, security settings and steps required on workstations when taking Sinch Contact Center applications into use

MS365 Mail Server (OAuth User) (PDF) and MS365 Mail Server (OAuth Server) (PDF)

Instructs in using OAuth for authenticating requests when fetching emails from Microsoft 365 mail server

Facebook Messenger Integration (PDF)

Instructs in integrating Facebook Messenger

Disruption Management

Describes the disruption management feature in Sinch Contact Center and instructs in setting it up

Use
Communication Panel

Instructs agents in using Communication Panel, a web-based application for managing customer interactions in Sinch Contact Center

Supervisor Dashboard

Instructs agent team leaders in monitoring Communication Panel agents, queues and service levels in the Supervisor Dashboard application

Monitoring and Reporting

Instructs agent team leaders in monitoring Communication Panel agents, queues and service levels in the Online Monitoring application, and describes different reports available in the SAP BusinessObjects application on Communication Panel agents, queues, volume, scripts and outbound campaigns

CDT and IP Desk Phones

Instructs in using Communication Desktop, an application for managing customer interactions in Sinch Contact Center

Integrate
API documentation

Instructs in accessing Sinch Contact Center core functionalities