Informs administrators of new features, improvements and corrected defects in the new release

Introduces Sinch Contact Center

Assists DPOs in securing their Contact Center system

Instructs in setting up, monitoring and logging Sinch Contact Center

Describes how to install Sinch Contact Center both in on-premise and cloud environments

Lists software and hardware requirements and recommendations

Instructs administrators comprehensively in setting up Sinch Contact Center applications and features

Describes tasks required during operation phase of Sinch Contact Center, such as logging, periodic tasks, and software change management

Describes prerequisites, security settings and steps required on workstations when taking Sinch Contact Center applications into use

Instructs in using OAuth for authenticating requests when fetching emails from Microsoft 365 mail server

Instructs in integrating Facebook Messenger

Describes the disruption management feature in Sinch Contact Center and instructs in setting it up

Instructs agents in using Communication Panel, a web-based application for managing customer interactions in Sinch Contact Center

Instructs agent team leaders in monitoring Communication Panel agents, queues and service levels in the Supervisor Dashboard application

Instructs agent team leaders in monitoring Communication Panel agents, queues and service levels in the Online Monitoring application, and describes different reports available in the SAP BusinessObjects application on Communication Panel agents, queues, volume, scripts and outbound campaigns

Instructs in using Communication Desktop, an application for managing customer interactions in Sinch Contact Center

Instructs in accessing Sinch Contact Center core functionalities