Chat Portal Server Variables

IP Address of the Virtual Unit

Virtual IP address, for information only. Address cannot be changed as it is defined when the virtual unit is created.

Log File Directory of the Virtual Unit

Software running in the virtual unit uses this directory for their log files

Website Name

For information only, cannot be edited. The value is the virtual unit’s name.

Use Windows Authentication for Database Connections

Specify whether Windows authentication should be used for database connections. The selection is on by default, and we recommend using it. With Windows authentication, you can leave database password fields empty. If you de select the option, SQL logon is used, and you must enter database user name and password for each database connection, and they are saved in registry and log files as plain text.

Configuration Database Server Address or Name

By default, the value defined in database installation is used automatically

Configuration Database Name

By default, the value defined in database installation is used automatically

Configuration Database User Name

By default, the value defined in database installation is used automatically

Configuration Database Password

By default, the value defined in database installation is used automatically

TCP Port Number for HTTP

Enter the port number used for HTTP traffic to this website.

TCP Port Number for HTTPS

Enter the port number for port using SSL protocol. Using HTTPS requires that appropriate certificate is installed and configured.

Use Group Managed Service Account (gMSA)

Select whether to use Group Managed Service Account for running web-related processes. If this option is checked, the password cannot be entered but an automatically created 120 characters long password is used. For more information, see Installation Guide > Group Managed Service Accounts (gMSA). Added in SP09.

Windows User Account for Running Web-Related Processes

This account is used to run some processes related to this software package. It can be a local Windows account or a domain account, or, as of SP09, a Group Managed Service Account. Enter in format domain\user.

Password of Windows User Account for Running Web-Related Processes

Note that system does not save this password and you might be required to enter it again during updates and upgrades.

If the checkbox Use Group Managed Service Account (gMSA) is checked, this field is disabled.

Chat Portal Port

The Chat Portal port number for Chat Portal – Chat Server communication.

Timeout (s)

Timeout in seconds after which the chat is automatically closed, if there are no posts from customer. The default value is 600 seconds (10 minutes).

Internal Server Certificate in Use

Internal Server Certificate can be used to secure server-server connection.

Internal Server Certificate Common Name

Internal Server Common Name part of the Certificate Subject, Issued To.

Internal Server Certificate Issuer

Optional Internal Server Certificate issuer name, Issued By.

Internal Server Certificate Store

Internal Server Certificate store location.