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Activating Sinch Contact Center System
To enable the use of your Sinch Contact Center system, see the listed procedures.

Activating Sinch Contact Center System
To enable the use of your Sinch Contact Center system, see the listed procedures.
- Starting
- Accessing Administrative Applications
  Launch System Configurator (SC) and Infrastructure Administrator (IA) from the Remote Administration Tools web page.
- DirectAccess
- Configuration Examples and Templates
- Connecting Two Sinch Contact Center Systems
- Prompts
  Prompts are messages that customers hear and receive in various situations, for example, they inform the customer about the position in a queue and about the service times.
- NAT Configuration Examples
  When the network topology prevents direct connections between terminals and the server components, the streams need to be relayed using Network Address Translation (NAT).
- Local File Locations for Prompts, Recordings and Voicemails

Activating Sinch Contact Center System

To enable the use of your Sinch Contact Center system, see the listed procedures.

Connect and start the system in IA.
Start System Configurator and define users, queues schedules and so on.
Use Configuration Templates in configuration.
Connect two Sinch Contact Center systems together.
If you want to customize your system, you may need to make changes to the audio messages, prompts.
See some NAT configuration examples.
In special cases, use Local File Locations for Prompts, Recordings and Voicemails