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Activating Sinch Contact Center System
To enable the use of your Sinch Contact Center system, see the listed procedures.
Prompts
Prompts are messages that customers hear and receive in various situations, for example, they inform the customer about the position in a queue and about the service times.

Activating Sinch Contact Center System
To enable the use of your Sinch Contact Center system, see the listed procedures.
- Starting
- Accessing Administrative Applications
  Launch System Configurator (SC) and Infrastructure Administrator (IA) from the Remote Administration Tools web page.
- DirectAccess
- Configuration Examples and Templates
- Connecting Two Sinch Contact Center Systems
- Prompts
  Prompts are messages that customers hear and receive in various situations, for example, they inform the customer about the position in a queue and about the service times.
- NAT Configuration Examples
  When the network topology prevents direct connections between terminals and the server components, the streams need to be relayed using Network Address Translation (NAT).
- Local File Locations for Prompts, Recordings and Voicemails

Prompts

Prompts are messages that customers hear and receive in various situations, for example, they inform the customer about the position in a queue and about the service times.

There are audio, chat and e-mail prompts for voice, chat and e-mail channels, respectively. During installation, the built-in prompts are added to system.

To customize your service, you can create new prompts in System Configurator. Chat and e-mail prompts are made in one step but for new audio prompts, you must first bring the audio files (format PCM 8 kHz, 16 bit, Mono) into the system as Prompt Files. For more information on how to make prompts, see the System Configurator document and Prompt Management.

Find some advanced prompt-specific information in the following chapters: