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Activating Sinch Contact Center System
To enable the use of your Sinch Contact Center system, see the listed procedures.
Prompts
Prompts are messages that customers hear and receive in various situations, for example, they inform the customer about the position in a queue and about the service times.
Queue Prompts

Activating Sinch Contact Center System
To enable the use of your Sinch Contact Center system, see the listed procedures.
- Starting
- Accessing Administrative Applications
  Launch System Configurator (SC) and Infrastructure Administrator (IA) from the Remote Administration Tools web page.
- DirectAccess
- Configuration Examples and Templates
- Connecting Two Sinch Contact Center Systems
- Prompts
  Prompts are messages that customers hear and receive in various situations, for example, they inform the customer about the position in a queue and about the service times.
- NAT Configuration Examples
  When the network topology prevents direct connections between terminals and the server components, the streams need to be relayed using Network Address Translation (NAT).
- Local File Locations for Prompts, Recordings and Voicemails

Queue Prompts

The queue prompts are audio messages played to the callers in different phases of the call. There are generic built-in prompts that are included in the build, but you can add customized prompts for the same functions in the System Configurator Queue Management > Prompt. The following diagram describes the basic procedure for routing inbound queue calls: