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Activating Sinch Contact Center System
To enable the use of your Sinch Contact Center system, see the listed procedures.
Prompts
Prompts are messages that customers hear and receive in various situations, for example, they inform the customer about the position in a queue and about the service times.
Presence Management IVR Prompts

Activating Sinch Contact Center System
To enable the use of your Sinch Contact Center system, see the listed procedures.
- Starting
- Accessing Administrative Applications
  Launch System Configurator (SC) and Infrastructure Administrator (IA) from the Remote Administration Tools web page.
- DirectAccess
- Configuration Examples and Templates
- Connecting Two Sinch Contact Center Systems
- Prompts
  Prompts are messages that customers hear and receive in various situations, for example, they inform the customer about the position in a queue and about the service times.
- NAT Configuration Examples
  When the network topology prevents direct connections between terminals and the server components, the streams need to be relayed using Network Address Translation (NAT).
- Local File Locations for Prompts, Recordings and Voicemails

Presence Management IVR Prompts

The following charts show the prompts that are played when you call your own extension number to manage presence information, or if somebody calls your extension number and you have an absence activated.

Figure 1. Prompts played when you call your own extension number, for example from a mobile phone defined for your account.

Figure 2. Prompts played if somebody else calls you during absence.