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Activating Sinch Contact Center System
To enable the use of your Sinch Contact Center system, see the listed procedures.
Starting

Activating Sinch Contact Center System
To enable the use of your Sinch Contact Center system, see the listed procedures.
- Starting
- Accessing Administrative Applications
  Launch System Configurator (SC) and Infrastructure Administrator (IA) from the Remote Administration Tools web page.
- DirectAccess
- Configuration Examples and Templates
- Connecting Two Sinch Contact Center Systems
- Prompts
  Prompts are messages that customers hear and receive in various situations, for example, they inform the customer about the position in a queue and about the service times.
- NAT Configuration Examples
  When the network topology prevents direct connections between terminals and the server components, the streams need to be relayed using Network Address Translation (NAT).
- Local File Locations for Prompts, Recordings and Voicemails

Starting

Prerequisites

HAC nodes are defined and they communicate with each other, and at least one HAC Administration User has been defined, see Creating HAC Nodes and Starting HAC Services.
All virtual units have been successfully installed, instantiated and changes have been applied, see chapter Installing Virtual Units.

Procedure

Choose Connection > Connect and wait until system model is synchronized between the HAC nodes.
Choose Connection > Monitoring Mode.

Result

All elements in the model tree are live as indicated with the Active indicators.

If Inactive or Failed indicators appear, make sure that all mandatory variables are properly defined for the virtual unit and Deployment Variables are right for the node.