Common Integration Interface Features

The integration interfaces are used for accessing core functionality of Sinch Contact Center, and therefore the highest security standards must be applied. The server level integration interfaces support common features such as authentication, authorization, and audit logging. The information in sections Authentication and Authorization and Audit Log apply to the following interfaces:

• Reporting Data Interface (RDI)

• Directory Availability Interface (DAI)

• Administration Configuration Interface (ACI)

• Presence Synchronization Interface (PSI)

• Task Management Interface (TMI)

Restful interfaces provide OAuth authentication, and Tomcat logs all accesses.