Operational Interfaces

Operational interfaces enable using certain functions of Sinch Contact Center from a third party application, or vice versa. The following interfaces are shortly introduced in the sections below.

• Directory and Availability Interface (DAI)

• Chat Portal Interface (CPI)

• External IVR Interface (EII)

• Online Interaction Interface (OII)

• Presence Synchronization Interface (PSI)

• Quality Monitoring Interface (QMI)

• Task Manager Interface (TMI)

• Restful Directory and Presence Interface (DPI).

• Restful Contact Management Interface (CMI)
• Communication PanelThird-Party Extension Messaging API
• Restful Outbound Campaign Interface (OBI)
• Visitor Chat