Business Scenarios of Sinch Contact Center
Providing inbound and outbound contact centers related functionality
- Functional Overview
  Sinch Contact Center can be a stand-alone system for a company’s communication management, or it can be integrated to, for example CRM and workflow systems.
- Integration Interfaces

Restful Monitoring Interface (RMI)

This interface provides methods for getting information about contacts, agents and queues from Monitoring Database. This interface uses restful interface, and only method used is GET.

C4C Analytics Upload

Additionally, the RMI part of the Restful Interfaces provides uploading analytic data to SAP Cloud for Customer. See the group C4C Analytics Upload in Restful Interfaces package variables in Installation Guide.