Business Scenarios of Sinch Contact Center
Providing inbound and outbound contact centers related functionality
- Functional Overview
  Sinch Contact Center can be a stand-alone system for a company’s communication management, or it can be integrated to, for example CRM and workflow systems.
- Integration Interfaces

Reporting Data Interface (RDI)

This server-to-server interface provides methods for reading history information about calls and e-mail messages that have been handled in Sinch Contact Center. This interface is a SOAP interface and is based on SOAP version 1.1. The interface uses HTTP protocol to carry SOAP messages between a SOAP client and itself. For authentication and authorization issues, see Common Integration Interface Features.