Business Scenarios of Sinch Contact Center
Providing inbound and outbound contact centers related functionality
- Functional Overview
  Sinch Contact Center can be a stand-alone system for a company’s communication management, or it can be integrated to, for example CRM and workflow systems.
- Integration Interfaces

Restful Analytics Interface (RAI)

RAI provides both real-time and historical statistics related to interactions and agents. The data is retrieved from Monitoring and Reporting databases.