Task Manager Interface (TMI) and Restful Task Interface (RTI)

These interfaces provide methods for handling tasks in the Sinch Contact Center system. The system converts inbound e-mail messages internally into tasks and provides users (such as contact center agents) methods for routing and handling these tasks.

Task Manager Interface (TMI) is based on the SOAP version 1.1. The interface uses the HTTP protocol to carry SOAP messages between a SOAP client and itself. For authentication and authorization issues, see Common Integration Interface Features.

Restful Task Interface (RTI) corresponds TMI interface but uses restful interface, and provides OAuth authentication.