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Monitoring and Reporting
Monitoring and Reporting
  • Monitoring and Reporting
  • Online Monitoring
  • Reporting
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  2. Reporting

    The Reporting application is a dynamic data warehouse for multidimensional OLAP analysis and SQL based Datamart reporting.

  3. Standard Reports
  4. Volume Reports
  • Reporting

    The Reporting application is a dynamic data warehouse for multidimensional OLAP analysis and SQL based Datamart reporting.

    • Reports with Microsoft Reporting Services
    • Reports with SAP BusinessObjects
    • Standard Reports
      • Agent Reports
      • Queue Reports
      • Volume Reports
        • Volume Reports - Contacts
        • Volume Report - Service Level
        • Volume Report - Service Level (Cumulative)
        • Volume Report - Contact Log
      • Script Reports
      • Outbound Reports
      • OLAP Cubes Used in Reports

Volume Reports

Volume reports show the amount of contacts from the following points of view:

  • Volume Reports – Contacts

  • Volume Report – Service Level

  • Volume Report – Service Level (Cumulative)

  • Volume Report – Contact Log

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