Outbound Reports

The outbound reports contain four major categories:

• Call statistics, providing outbound call volume metrics, and information about campaign progress from both the agent and campaign perspective.

• Campaign result statistics, providing information on how is the campaign performing in terms of the desired outcome (such as successful sales calls).

• Dialer result statistics, providing information of the calling success, and the call list quality.

• Script result statistics, providing statistical information of the campaign script answers.

Reports are based on CubCSSContacts and CubCSSAgents statistics.

The following Outbound reports are included in the Standard Reports:

• Agent Call Reports

• Agent Results Reports

• Campaign Call Reports

• Campaign Results Reports

• Classifier Result Reports

• Script Reports