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System Services
Configuring voicemail, external agent, Communication Mobile Client (CMC), conference, recording, e-mail, SMS, Batch job server (BJS), IP desk phone, queue callback, and prompts
Configuring Conference Settings

System Services
Configuring voicemail, external agent, Communication Mobile Client (CMC), conference, recording, e-mail, SMS, Batch job server (BJS), IP desk phone, queue callback, and prompts
- Voicemail
- Configuring External Agent Settings
- Configuring CMC Settings
- Configuring Conference Settings
- Recording
- Configuring System E-Mail Settings
- Configuring OAuth Authentication for Microsoft 365
  Using OAuth when authenticating requests when fetching emails from Microsoft 365
- Chat Settings
- Visitor Chat
- Configuring SMS Settings
- Configuring Batch Job Server (BJS) Settings
- Configuring IP Desk Phone Settings
- Queue Callback
- Defining Location for Prompts

Configuring Conference Settings

You must have rights to create or to modify extensions.
You must have rights to view built-in IVRs.

Note:

These settings are not related to three-way conference made from a consultation call but to a large conferenece with several participants. Such a conference is not supported in Sinch Contact Center (cloud version).

You use this procedure to define the conference IVR number.

On the System Configurator main screen, choose System Services > Conference Settings.
Choose Number Viewer.
Check free built-in IVR numbers using the Number Viewer tool and choose one for the conference IVR.
Save your entries.