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System Services
Configuring voicemail, external agent, Communication Mobile Client (CMC), conference, recording, e-mail, SMS, Batch job server (BJS), IP desk phone, queue callback, and prompts
Chat Settings

System Services
Configuring voicemail, external agent, Communication Mobile Client (CMC), conference, recording, e-mail, SMS, Batch job server (BJS), IP desk phone, queue callback, and prompts
- Voicemail
- Configuring External Agent Settings
- Configuring CMC Settings
- Configuring Conference Settings
- Recording
- Configuring System E-Mail Settings
- Configuring OAuth Authentication for Microsoft 365
  Using OAuth when authenticating requests when fetching emails from Microsoft 365
- Chat Settings
  - Configuring Chat Settings
    You configure these settings so that agents can attach rich content to outgoing chat conversations that arrive via supported messaging systems.
  - Configuring S3 Storage Folders
    You configure the storage for chat and email attachments and call recordings for the cloud customers in the S3 assignment block.
- Visitor Chat
- Configuring SMS Settings
- Configuring Batch Job Server (BJS) Settings
- Configuring IP Desk Phone Settings
- Queue Callback
- Defining Location for Prompts

Chat Settings

Rich content such as images, video and PDF can be attached to Facebook chats. This means that agents can add such attachments to and receive them in chat conversations. SAP Social Channels 365 can also be used if they support the rich content function.

To support rich content in chat, you must configure chat attachment settings in System Services. All these settings, except Chat Attachment Location which defines the location of both incoming and outgoing attachments, affect only outgoing chat attachments. The incoming attachments, for example their size and type, are controlled by the social channel from which they are sent.

Note:

SAP do not scan attached files for viruses. We recommend to run virus scanning on the server, limit file sizes and allowed file types to ensure safe operations.