Defining Location for Prompts

Use

You use this procedure to define the global file location for prompts. We recommend using the global location whenever possible.

If you define a location-specific path in IA for Agent Server or MRS, make sure the files are replicated to global location as well. For more information about playing prompts from different locations, see the Installation Guide.

Prerequisites

You must have rights to modify the platform.

Procedure

1. Enter a path to define the central location where the prompts are saved. This path is used for all prompts in the system, unless you define a location-specific path in Agent Server or MRS in Infrastructure Administrator (IA).

2. If you define a location-specific path, make sure the files are replicated to central location as well.

In a clean installation, the path is \\xxx\Prompts\ so you must define the correct path. We recommend using UNC paths.