Informs administrators of new features, improvements and corrected defects in the new release

Introduces Sinch Contact Pro

Assists DPOs in securing their Contact Center system

Instructs in setting up, monitoring and logging Sinch Contact Pro

Describes how to install Sinch Contact Pro both in on-premise and cloud environments

Compatibility List

Lists software and hardware requirements and recommendations

Instructs administrators comprehensively in setting up Sinch Contact Pro applications and features

Describes tasks required during operation phase of Sinch Contact Pro, such as logging, periodic tasks, and software change management

Describes prerequisites, security settings and steps required on workstations when taking Sinch Contact Pro applications into use

MS365 Mail Server (OAuth User)

MS365 Mail Server (OAuth Server)

Instructs in using OAuth for authenticating requests when fetching emails from Microsoft 365 mail server

Facebook Messenger Integration

Instructs in integrating Facebook Messenger

IVR Development Guide

Extends the instructions available in the System Configurator guide on creating IVR applications

Reporting Data Guide

Introduces Sinch Contact Pro reporting system data members to help out when implementing a reporting solution

Reporting Data Examples

Describes reporting data with conversation handling examples

Describes the disruption management feature in Sinch Contact Pro and instructs in setting it up

Instructs agents in using Communication Panel, a web-based application for managing customer interactions in Sinch Contact Pro

Instructs agent team leaders in monitoring Communication Panel agents, queues and service levels in the Supervisor Dashboard application

Instructs agent team leaders in monitoring Communication Panel agents, queues and service levels in the Online Monitoring application, and describes different reports available in the SAP BusinessObjects application on Communication Panel agents, queues, volume, scripts and outbound campaigns

Standard Reports Guide

Describes the columns used in reporting and explains how service level is calculated

Instructs in using Communication Desktop, an application for managing customer interactions in Sinch Contact Pro

Instructs in accessing Sinch Contact Pro core functionalities

Previous on-premise release documentation