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Installing
When the prerequisite software has been installed, Sinch Contact Pro software packages can be installed with the IA tool.
Enabling SC Web Access
To enable SC Web Access, you must install Connection Web Server (COWS). It is a new module as of 1702 version, and intended for cloud systems. Installing COWS installs Tomcat, and you need a server-type certificate and a Java keystore to make the Tomcat connection secure. As COWS works as a peer towards other peer servers in the system this certificate must be the same as Internal Server Certificate in other peer servers.
Generating Truststore for SC Web Access

Installing
When the prerequisite software has been installed, Sinch Contact Pro software packages can be installed with the IA tool.
- Installing Infrastructure Administrator (IA)
- Creating HAC Nodes and Starting HAC Services
- Installing Databases
- Installing Virtual Units
  We recommend installing virtual units with the software contents defined in templates, as planned in the chapter Planning.
- Removing Software from Installed System
- Installing Alarm Server
- Installing Reporting for MS Reporting Services
  Installation order and procedure of MS Reporting Services
- Installing Reporting for SAP BusinessObjects
  Installation order and process of SAP BO reports
- File Replication Server
- Embedded Communications Framework (ECF)
  ECF is a platform for embedding contact center services into business applications.
- Installing Sytel Dialer for Outbound Campaign
- Installing Restful Interfaces
  Installation procedure for Restful Intefaces package
- Installing Universal Queue
  The Universal Queue package was removed from the product in FP18.
- Setting Up Monitoring with SAP Business Objects (BO)
  Sinch Contact Pro users can view monitoring data with SAP BusinessObjects (BO).
- Enabling SC Web Access
  To enable SC Web Access, you must install Connection Web Server (COWS). It is a new module as of 1702 version, and intended for cloud systems. Installing COWS installs Tomcat, and you need a server-type certificate and a Java keystore to make the Tomcat connection secure. As COWS works as a peer towards other peer servers in the system this certificate must be the same as Internal Server Certificate in other peer servers.
  - Connection Web Server (COWS)
    Connection Web Server (COWS) is used instead of Connection Server to enable System Configurator web access, it is available for cloud systems only.
  - Generating Java Keystore for Connect Web Server (COWS)
    Installing Connect Web Server (COWS) always requires the Java Keystore. Import the same certificate as is used in Agent Server as the Internal Server Certificate.
  - Generating Truststore for SC Web Access
- Communication Panel
  Communication Panel is a web-based application for managing customer conversations. It can be used for example with SAP Customer Relationship Management (SAP CRM).

Generating Truststore for SC Web Access

Use

You use this procedure to generate a Truststore which is needed for authenticating users for SC web access (connection to Connection Web Server, COWS).

Procedure

Note: This procedure uses the default certificate file. If you use some other name, make sure you enter it in Infrastructure Administrator in COWS variableJava Keystore Settings for Connection Web Server > Truststore File Name for SSL CA Certificates.

Open Internet Explorer on the machine where the client certificate is located.
Go to Options > Content > Certificates > Intermediate Certification Authorities and choose the certificate.
Double-click the certificate to open it.
Choose Details and Copy to file.
Click Next.
Only in Windows 2008 R2: When asked to include the private key, select No private key and click Next.
Select DER encoded binary X. 509 (.CER) and click Next.
Choose the place where you save the file and enter the name mycert.cer.
Click Next and then Finish.
When you have exported the certificate, go to Command Prompt and run the following command:

keytool -import -keystore cows_trustedstore -file mycert.cer
When asked Trust this certificate? answer y.

When you have installed the COWS packages, a folder called /certificates/cacerts is created in the root directory of the virtual unit, place cows_trustedstore there.

Additionally, to enable user authentication with a certificate:

Check that the appropriate variables have been defined during installation, see Connection Web Server (COWS).
Define the certificate for users in System Configurator > User and Role Management > Users > Certificates, see Defining Client Certificates.
Make sure that the appropriate client certificate is in the browser’s certificate store on the client workstation.