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Installing
When the prerequisite software has been installed, Sinch Contact Pro software packages can be installed with the IA tool.
Embedded Communications Framework (ECF)
ECF is a platform for embedding contact center services into business applications.
Installing Virtual Units for ECF

Installing
When the prerequisite software has been installed, Sinch Contact Pro software packages can be installed with the IA tool.
- Installing Infrastructure Administrator (IA)
- Creating HAC Nodes and Starting HAC Services
- Installing Databases
- Installing Virtual Units
  We recommend installing virtual units with the software contents defined in templates, as planned in the chapter Planning.
- Removing Software from Installed System
- Installing Alarm Server
- Installing Reporting for MS Reporting Services
  Installation order and procedure of MS Reporting Services
- Installing Reporting for SAP BusinessObjects
  Installation order and process of SAP BO reports
- File Replication Server
- Embedded Communications Framework (ECF)
  ECF is a platform for embedding contact center services into business applications.
- Installing Sytel Dialer for Outbound Campaign
- Installing Restful Interfaces
  Installation procedure for Restful Intefaces package
- Installing Universal Queue
  The Universal Queue package was removed from the product in FP18.
- Setting Up Monitoring with SAP Business Objects (BO)
  Sinch Contact Pro users can view monitoring data with SAP BusinessObjects (BO).
- Enabling SC Web Access
  To enable SC Web Access, you must install Connection Web Server (COWS). It is a new module as of 1702 version, and intended for cloud systems. Installing COWS installs Tomcat, and you need a server-type certificate and a Java keystore to make the Tomcat connection secure. As COWS works as a peer towards other peer servers in the system this certificate must be the same as Internal Server Certificate in other peer servers.
- Communication Panel
  Communication Panel is a web-based application for managing customer conversations. It can be used for example with SAP Customer Relationship Management (SAP CRM).

Installing Virtual Units for ECF

CAUTION:

Use HTTP only for demo and testing purposes. In real production environments, leave the HTTP port empty, and if there is IIS on the server, define for the HTTPS port a value that is different from the IIS default port 443 in ECF Web Server variables.

Note:

As of 1608:

There is no separate installation package for Terminal Server: the functionality has been moved to Agent Server.
There is no ECF Virtual Unit template.

If you are installing an earlier version, install Terminal Server and ECF Web Server packages using the ECF Virtual Unit template.

In Infrastructure Administrator (IA), install the ECF Web Server software package.

You also need Agent Server (AS).

For information about the variables of these packages, see Agent Server and ECF Web Server.
If you use widgets also at the visitor end, install another ECF Web Server package to another VU.

For other packages ECF functions require, see the table below:


ECF Function	Required Software Package
ECF task	Task Manager Interface (TMI) in the Integration Interfaces package
Video and text chat	Chat Server If you use the STUN/TURN server for video chat, define the related variables in ECF Web Server package.
Destination input	Restful Directory and Presence Interface (DPI) in the Restful Interface package For more information, see Installing Restful Interfaces
History-related data such as script results, e-mails that have been saved into the database or previous chat and SMS discussions	Restful Contact Management Interface (CMI) from the Restful Interface package For more information, see Installing Restful Interfaces
SMS chat (Facebook messages and SMS messages)	Chat Server Chain Matcher SMS Server Restful Contact Management Interface (CMI) from the Restful Interface package