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Installing
When the prerequisite software has been installed, Sinch Contact Pro software packages can be installed with the IA tool.
Setting Up Monitoring with SAP Business Objects (BO)
Sinch Contact Pro users can view monitoring data with SAP BusinessObjects (BO).
SAP BusinessObjects Design Studio
Using SAP BusinessObjects Design Studio requires additionally that a package DESIGN STUDIO BIP ADD ON is installed on the Business Objects Platform server, real-time views require that the client software DESIGN STUDIO CLIENT creates projects and publishes them into server, and data refresh requires the Timeout component that is part of SDK Design Studio SN Community Basics package.

Installing
When the prerequisite software has been installed, Sinch Contact Pro software packages can be installed with the IA tool.
- Installing Infrastructure Administrator (IA)
- Creating HAC Nodes and Starting HAC Services
- Installing Databases
- Installing Virtual Units
  We recommend installing virtual units with the software contents defined in templates, as planned in the chapter Planning.
- Removing Software from Installed System
- Installing Alarm Server
- Installing Reporting for MS Reporting Services
  Installation order and procedure of MS Reporting Services
- Installing Reporting for SAP BusinessObjects
  Installation order and process of SAP BO reports
- File Replication Server
- Embedded Communications Framework (ECF)
  ECF is a platform for embedding contact center services into business applications.
- Installing Sytel Dialer for Outbound Campaign
- Installing Restful Interfaces
  Installation procedure for Restful Intefaces package
- Installing Universal Queue
  The Universal Queue package was removed from the product in FP18.
- Setting Up Monitoring with SAP Business Objects (BO)
  Sinch Contact Pro users can view monitoring data with SAP BusinessObjects (BO).
  - Creating ODBC Data Sources
    Both the ODBC Data Sources (32-bit) and ODBC Data Sources (64-bit) must be defined to enable reading monitoring data without locking them. Carry out this process on the BO Server. Usually these 64-bit Windows systems, use the C:\Windows\SysWOW64\odbcad32.exe command.
  - Importing Monitoring Package to BO System
    Sinch Contact Pro monitoring universe for SAP BusinessObjects is delivered in the package SAP_Contact_Center_Monitoring.lcmbiar.
  - Assigning Security Settings in BO
  - Configuring BO Connection Properties
    Configuring Connection Properties using SAP BusinessObjects Information Design Tool.
  - SAP BusinessObjects Design Studio
    Using SAP BusinessObjects Design Studio requires additionally that a package DESIGN STUDIO BIP ADD ON is installed on the Business Objects Platform server, real-time views require that the client software DESIGN STUDIO CLIENT creates projects and publishes them into server, and data refresh requires the Timeout component that is part of SDK Design Studio SN Community Basics package.
    - Installing Design Studio Extensions Locally
      Design Studio Extensions packages are available in SAP Community Network, SCN, either as an offline zip package, or as an online.
    - Install Design Studio Extensions on Platform
      In the previous step, the Design Studio extension components were installed locally, now they need to be installed on BI Platform.
- Enabling SC Web Access
  To enable SC Web Access, you must install Connection Web Server (COWS). It is a new module as of 1702 version, and intended for cloud systems. Installing COWS installs Tomcat, and you need a server-type certificate and a Java keystore to make the Tomcat connection secure. As COWS works as a peer towards other peer servers in the system this certificate must be the same as Internal Server Certificate in other peer servers.
- Communication Panel
  Communication Panel is a web-based application for managing customer conversations. It can be used for example with SAP Customer Relationship Management (SAP CRM).

SAP BusinessObjects Design Studio

Using SAP BusinessObjects Design Studio requires additionally that a package DESIGN STUDIO BIP ADD ON is installed on the Business Objects Platform server, real-time views require that the client software DESIGN STUDIO CLIENT creates projects and publishes them into server, and data refresh requires the Timeout component that is part of SDK Design Studio SN Community Basics package.

These additional packages are available in SAP Community Network SCN Design Studio SDK Components package, install it with the following instructions on SAP BusinessObject Design Studio and SAP Business Objects Server.