Installing Sytel Dialer for Outbound Campaign
Use
Install the Sytel dialer on a separate server. Supported version is 10.5.88.
Prerequisites
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Make sure there is the newest 4.0 compatible .NET Framework installed on the server
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The default TCP port is 6502.
Procedure
For more information, see Sytel documentation.
Installing
Move from a view to the next one with the Next button.
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To start the installation, double-click the DialerSetup-xxx.msi.
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In Level of Compliance, select the appropriate territory for dialing and the option Comply with local legislation.
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In Server Installation Options, select the Standalone component(s) option.
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In Components, select the following ones:
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Dialer (CallGEM)
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Name space
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Telephony gateway
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Restart Microsoft Windows after installation.
Activating License
To be able to use the dialer, you must have a license for it. Typically, Sytel sends it in a SoftDongle.zip.
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Extract the file from the zip, and double-click it.
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The license will be installed and you should see the licensing information in the Dongle Serial Number view.
Activating Dialer
To define the dialer in Sinch Contact Pro:
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Go to System Configurator
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Give an appropriate name.
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Select the type SytelPredictive.
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Enter the address of the server where the dialer is installed.