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Installing
When the prerequisite software has been installed, Sinch Contact Pro software packages can be installed with the IA tool.
Communication Panel
Communication Panel is a web-based application for managing customer conversations. It can be used for example with SAP Customer Relationship Management (SAP CRM).

Installing
When the prerequisite software has been installed, Sinch Contact Pro software packages can be installed with the IA tool.
- Installing Infrastructure Administrator (IA)
- Creating HAC Nodes and Starting HAC Services
- Installing Databases
- Installing Virtual Units
  We recommend installing virtual units with the software contents defined in templates, as planned in the chapter Planning.
- Removing Software from Installed System
- Installing Alarm Server
- Installing Reporting for MS Reporting Services
  Installation order and procedure of MS Reporting Services
- Installing Reporting for SAP BusinessObjects
  Installation order and process of SAP BO reports
- File Replication Server
- Embedded Communications Framework (ECF)
  ECF is a platform for embedding contact center services into business applications.
- Installing Sytel Dialer for Outbound Campaign
- Installing Restful Interfaces
  Installation procedure for Restful Intefaces package
- Installing Universal Queue
  The Universal Queue package was removed from the product in FP18.
- Setting Up Monitoring with SAP Business Objects (BO)
  Sinch Contact Pro users can view monitoring data with SAP BusinessObjects (BO).
- Enabling SC Web Access
  This is not supported in Sinch Contact Pro on-premise.
- Communication Panel
  Communication Panel is a web-based application for managing customer conversations. It can be used for example with SAP Customer Relationship Management (SAP CRM).
  - Session Border Controller (SBC)
  - Ringing Tones

Communication Panel

Communication Panel is a web-based application for managing customer conversations. It can be used for example with SAP Customer Relationship Management (SAP CRM).

To be able to use Communication Panel, you need:

Embedded Communications Framework (ECF) installed.
Restful Intefaces installed and enabled.

For example, Restful Monitoring Interface (RMI) is required for viewing daily statistics and Restful Contact Management Interface (CMI) for conversation history.
Online Integration Interface (OII) if you integrate Sinch Contact Pro with SAP CRM. For more information, see Integration Interfaces Variables.
Session border controller (SBC) if you use Communication Panel for phone calls.

By default Communication Panel can be launched from https:// [Web Server VU IP address] /ecf/[software version]/communicationpanel/index.html. To open the application in high contrast mode, use https:// [Web Server VU IP address] /ecf/[software version]/communicationpanel/index?sap-ui-theme=sap_belize_hcb.

Supported Browsers

There must be an appropriate browser on the workstation, see the table below.

Table 1. Supported Browsers and Platforms
Interaction Type	OS Version	Browser
All interaction types	Windows 10	Google Chrome, Opera
All interaction types	macOS x	Google Chrome