Enabling SC Web Access

This is not supported in Sinch Contact Pro on-premise.

To enable SC Web Access, you must install Connection Web Server (COWS). This module is only for cloud systems. Installing COWS installs Tomcat, and you need a server-type certificate and a Java keystore to make the Tomcat connection secure. As COWS works as a peer towards other peer servers in the system this certificate must be the same as Internal Server Certificate in other peer servers.

Note:
  • For the peer connections, use the same certificate that is used for example on Agent Server as the Internal Server Certificate.
  • When installing COWS make sure you have also version 1702, or later, Infrastructure Administrator (IA) installed, otherwise the installation fails.
  1. Create a COWS VU with IA and install the COWS package, see Connection Web Server (COWS) variables.
    • Do not install COWS in the same virtual unit as Connection Server (CoS).
    • Use for the variable Certificate Alias for Backend Server Peer Connection the same certificate as for other peer servers Internal Server Certificate Common Name.
  2. Create Java keystore, see Generating Java Keystore for Connect Web Server (COWS) and place the file in the folder [VU_COWS]/certificates/keystore.
    • Copy the Internal Server Certificate from the Agent Server Windows keystore and import it to the COWS Java keystore.

    • Copy here also the Certificate Alias for Client HTTPS Connections.
  3. Genereate Truststore, see Generating Truststore for SC Web Access.

To enable users to connect to System Configurator, provide them with an appropriate token and the URL https://[URL for Clients to Connect to Connection Web Server]/sc/default.jsp?token=xyz.