Icons

To initiate a call

To terminate a call

To answer a call/to release a held call

To put a call on hold

To connect two active calls

To transfer a call

Inbound call or inbound queue call in the auto-allocation mode

Inbound forwarded call or inbound forwarded queue call in the auto-allocation mode

Inbound call waiting; the caller information is gray

Inbound forwarded call waiting; the caller information is gray

Outbound call or consultation call

Active call

Call on hold; several calls can be on hold simultaneously

Call on hold when you make a consultation call

Transferred call; the transfer is being initiated (in a technical sense)

Transferred call; the transfer has started (in a technical sense)

Transferred call; the transfer has failed

Inbound queue call in the hunt group mode

Inbound forwarded queue call in the hunt group mode

Public conference call

Private conference call

Muted conference call

To accept a chat request

To reject a chat request

To transfer a chat message

To send a chat message

To accept an inbound e-mail

To reject an inbound e-mail

An incoming e-mail

An incoming e-mail that has been transferred

An e-mail that is within the defined thresholds

An e-mail that is within the defined thresholds and has been internally forwarded

The waiting time warning level has been exceeded

The critical waiting time has been exceeded