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Communication Desktop (CDT)
The application offers a comprehensive range of functions related to enterprise telephony and contact center operations.
User Interface
Describes different areas of the user interface and used icons
Menu Bar
Describes the options available in different menus

Communication Desktop (CDT)
The application offers a comprehensive range of functions related to enterprise telephony and contact center operations.
- User Interface
  Describes different areas of the user interface and used icons
  - User Interface Elements
  - Menu Bar
    Describes the options available in different menus
    - Diagnostics View
  - Destination Field
  - Icons
  - User Interface Appearance
- Getting Started
  Browser prerequisites, password change, and accessing and exiting the application
- Settings
  Configuring your (Communication Desktop) CDT application
- Audio Devices and Volume Settings
  Configuring audio devices and adjusting volume
- Basic Functions
  Using ringback, voicemail, and recording functions and quick dial buttons and shortcut keys
- Search and Directory Functions
  Using search, creating personal directories, and modifying directory information
- Presence Information
  Using absence and presence profiles and modifying presence information
- Messaging Functions
  The Communication Desktop (CDT) application offers various messaging functions.
- Basic Phone Functions
  Using basic CDT phone functions
- Enterprise Telephony Functions
  Viewing call events and using call recording, video call, and conference call functions
- Contact Center Functions

Menu Bar

Describes the options available in different menus

The menu bar in the upper part of the CDT view include menus File, View, Tools, and Help. To open the menu, click the title.

File Menu

Online Monitoring: Opens the Online Monitoring application

This option is only available if you have rights to use Online Monitoring and administrators have configured the user interface settings so that the application is shown in the menu.
Refresh: Updates the screen
Exit: Closes the application

View Menu

Compact: Displays a limited collection of basic functions
Normal: Displays the contact view
Extended: Displays the entire user interface
Directory: Displays the Directory view
Contact Center: Displays the Contact Center view

Tools Menu

Settings: Opens the Settings dialog window
Calls: Opens the Calls dialog window
Inbox: Opens the Inbox dialog window
Send Message: Opens the Message dialog window
Presence: Opens the Presence Information dialog window

Help Menu

Application Help: Displays the online help
Diagnostics: Opens the Diagnostics dialog window
About: Displays the software version information