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Communication Desktop (CDT)
The application offers a comprehensive range of functions related to enterprise telephony and contact center operations.
User Interface
Describes different areas of the user interface and used icons
Menu Bar
Describes the options available in different menus
Diagnostics View

Communication Desktop (CDT)
The application offers a comprehensive range of functions related to enterprise telephony and contact center operations.
- User Interface
  Describes different areas of the user interface and used icons
  - User Interface Elements
  - Menu Bar
    Describes the options available in different menus
    - Diagnostics View
  - Destination Field
  - Icons
  - User Interface Appearance
- Getting Started
  Browser prerequisites, password change, and accessing and exiting the application
- Settings
  Configuring your (Communication Desktop) CDT application
- Audio Devices and Volume Settings
  Configuring audio devices and adjusting volume
- Basic Functions
  Using ringback, voicemail, and recording functions and quick dial buttons and shortcut keys
- Search and Directory Functions
  Using search, creating personal directories, and modifying directory information
- Presence Information
  Using absence and presence profiles and modifying presence information
- Messaging Functions
  The Communication Desktop (CDT) application offers various messaging functions.
- Basic Phone Functions
  Using basic CDT phone functions
- Enterprise Telephony Functions
  Viewing call events and using call recording, video call, and conference call functions
- Contact Center Functions

Diagnostics View

In case you have problems with CDT and you need to report them to your support team, the Diagnostics view displays information that is useful in the problem solving process. You can, for example, select the whole dialog window by pressing Ctrl + A and then copy and paste the information to an e-mail you send to the support team. This way all the relevant technical information related to your CDT client is available to them immediately.

Sending Client Logs

Note:

This function requires that Microsoft Outlook is available.

There's a button in the upper right corner of the Diagnostics view with the tooltip Create E-mail with Logs Attached for easy sending of client logs to support for troubleshooting in error situation.

When you click the button:

CDT copies the content of the current Diagnostics view in the file CDT_DIAGNOSTICS.TXT.
Collects the current client logs.
Compresses all these files to a zip file, opens an e-mail message and attaches the zip file to it.
Additionally, administrators can define the default address for this e-mail in SC > User Template > CDT Personalization, and define if client system information is included as well.

Added in 1608.