Integration to SAP Service Cloud (C4C) Live Activity

Communication Panel can be embedded in SAP Service Cloud (C4C) Live Activity view.

Embedded solution in the Communication Panel Fiori client provides support for the following C4C features:

  • Incoming call, customer identification by the caller's telephone number

  • Automatic call-event-info storing in C4C

  • Incoming chat, customer identification by the customer's email address given in chat

  • Automatic chat-event-info storing and transcript storing in C4C, applies to Wechat and Facebook Messenger

  • Click-to-call functionality.

Additionally, SAP Service Cloud (C4C) users can utilize other features Communication Panel has to offer, for example the following functions: